Informatics Group Help Desk

We are here for...

General Computing Support: 

• PC and Mac laptops/desktops and peripherals
  
• PDAs/Smartphones
  
• Hardware troubleshooting and replacement
  
• Software installation, upgrades and configuration
• Virus and spyware detection and removal
• Data recovery
  
• Login/password assistance
  
• E-mail, voicemail, video and telephone conferencing
  
• Equipment checkout (see list of available equipment)
  
• Listserv administration (new lists, subscriber changes)

Network and Server Assistance:

• FCM network and FCM-Wireless configuration and troubleshooting
  
• FCM Virtual Private Network (VPN) setup and troubleshooting
  
• File server (new folders, security, access)
  
• Database server (access to and security of project databases)
• Shared network printers

Purchases and Disposal

• Computers, peripherals, software, technology equipment

Advice

• General computing questions
• Purchase recommendations and budget estimates